At LuxuryShoesM, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.
Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Timeframe: You have 3 days from the date of delivery to initiate a return for a refund or exchange. After 3 days, unfortunately, we cannot offer you a refund or exchange.
Return Process: To initiate a return, please contact our customer service team to obtain a return authorization (RA) number. You will be responsible for shipping the item back to us at your own expense. Please ensure that your return package is securely packaged to prevent damage during transit.
Refunds: Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Exchanges: If you wish to exchange your item for a different size, color, or style, please indicate your preference when contacting our customer service team. We will do our best to accommodate your request, subject to availability.
Non-Returnable Items: Certain items are not eligible for return, including personalized or custom-made garments. Additionally, final sale items are non-returnable and non-refundable.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.
Shipping Costs: Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs unless the return is due to an error on our part.
Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team for assistance.
LuxuryShoesM reserves the right to update or modify this return policy at any time without prior notice. By making a purchase on our website, you agree to abide by the terms and conditions of this return policy.